Thread Colors

General

Yes! We provide custom embroidery on nearly any piece of clothing or fabrics. If you are unsure whether your item can have a monogram, company logo or text embroidered on it, give us a call to discuss.

No. We provide our screen printing services on certain brands of shirts, which can be purchased through us. Please review our apparel catalog for a full list of the products we offer for screen printing.

Yes! We do offer a small selection of vinyl appropriate products, but welcome you to bring in your own items.

Garment Care

Most care instruction labels pertain to the garment and not to the embroidered or screen printed pattern. Special care should be taken when laundering embroidered or screen printed garments. Atlantic Embroidery Works cannot be responsible for any consequential damages to embroidered or screen printed garments.

Yes. All embroidered garments should be washed with a mild detergent. If necessary, a small amount of chlorine bleach can be used. Non-chlorine bleach in accordance with product instructions is preferable. Follow these instructions to safely clean your embroidered and screen printed clothing:

Machine wash in cold water on the ‘delicate’ wash cycle If possible turn item inside out If color residue appears in the water, rinse first in lukewarm water and then cold water several times until the rinse water becomes clear Remove the garment promptly after the wash cycle is complete Never leave any piece of embroidered clothing soaking in water or lying in a pile while wet Do not wring out embroidered clothing; hang to let dry Do not rub stained embroidery. Call us for additional care instructions.

Embroidery may be dry-cleaned. However, extreme care should be exercised when dry cleaning. Special care must be taken when dark shades are dry-cleaned. Avoid using any pre-spotting agents.

Garments that are embroidered with Madeira's 100% polyester vibrant color glossy embroidery thread are resistant to chlorine bleach. Polyneon is the ideal thread for embroidering on uniforms, safety garments and commercial linens. Items using Polyneon can be industrially laundered when proper procedures are followed, as outlined by the International Fabricare Institute. Please call or send a fax for additional details.

Yes. However, there are a few things to keep in mind before ironing your embroidered apparel:

Embroidered fabrics should always be ironed on the reverse side It is recommended to iron embroidery between two pieces of cloth It is not recommended to wet embroidery prior to ironing or to use a steam iron

Turnaround Time

We take great pride in our quality of work and we take on projects that sometimes take a little bit longer than the norm. We do our best to ensure that delivery is within our projected time frame.

Monogramming Retail Order——our target is 7-10 working days, providing we get timely approval of order. The object of the proof is for the customer to view what they ordered, and check for accuracy. We will not put the order into production until the customer has replied with their approval. Customers can opt to not receive a proof.

Corporate Embroidery Orders——if logo is on file target date is 7 working days, with new designs target date is 7-10 working days after approval of artwork. We provide a sew out sample for you to approve in person, if necessary we can send a photograph. We cannot put the order through to production until the sew out is approved.

Screen Printing——two weeks from approval of artwork

Promotional Products——Next day (on some items) to two weeks from approval of artwork *Rush orders are available by request and subject to additional fees.

*Target due dates subject to change during high volume seasonal periods, i.e. graduation, back to school, Christmas.

Please contact us with your information and design requirements and we can provide a more accurate turnaround time for your order.

Pricing

Because each of our embroidery/monogramming, screen printing and promotional product orders is completely custom, we have no way to provide standardized pricing. Let us know the specifics for your order and we’ll be happy to provide a custom quote for you.

Custom Embroidery: the minimum is ONE.

Promotional Product: there are minimum orders and it depends on the particular item; we are happy to provide details by item.

Screen Printing: the minimum is 24 items, which includes repeat orders.

Artwork

For any embellishment process we require vector-based (.ai or .eps), or high resolution (300 DPI) raster files for artwork.

If you are supplying a raster image format, it should be saved as .tiff or .psd for one-color, or as a .psd file with layers for multi-color images, whenever possible.

Please remember to convert all text to outlines or curves as opposed to editable fonts, when submitting a file.

We also require PMS/ Pantone colors for corporate logos.

All art files submitted may require additional revisions, resulting in design charges, at a rate of $25/hr ($15 minimum), or via custom quote.

If you have a digitized embroidery file, we require either a .dst or .emb format. We will also require artwork to verify colors.

Camera-ready artwork helps us deliver the highest quality in our embroidery, screen printing and promotional products.

“Camera Ready Art” is the term used in the printing industry referring to a digital document that is ready to be printed. For a document to be Camera Ready means that we can use the digital art file “as is,” and that no file editing on their end is required start printing your order.

Professional black and white mechanicals and black mechanicals on high-gloss paper make good camera-ready art.

The following are not camera-ready:

Photocopies, pen and/or pencil drawings, newspaper or Yellow Pages ads, Business cards, Letterheads, Raised thermographic printing

Although we can digitize artwork in these formats, the quality will only be as good as the material you supply.