GENERAL

CAN I BRING MY OWN ITEMS FOR YOU TO EMBROIDER/Monogram?

Yes!  We provide custom embroidery on nearly any piece of clothing or fabrics. If you are unsure whether your item can have a monogram, company logo or text embroidered on it, give us a call to discuss.

CAN I BRING IN T SHIRTS FOR YOU TO ADD A SCREEN-PRINTED LOGO?

No.  We provide our screen printing services on certain brands of shirts, which can be purchased through us. Please review our apparel catalog for a full list of the products we offer for screen printing.

CAN I BRING IN ProductS FOR YOU TO ADD A Vinyl design?

Yes!  We do offer a small selection of vinyl appropriate products, but welcome you to bring in your own items.

GARMENT CARE

Most care instruction labels pertain to the garment and not to the embroidered or screen printed pattern. Special care should be taken when laundering embroidered or screen printed garments. Atlantic Embroidery Works cannot be responsible for any consequential damages to embroidered or screen printed garments.

CAN MY EMBROIDERED OR SCREEN PRINTED CLOTHES BE WASHED AT HOME?

Yes. All embroidered garments should be washed with a mild detergent. If necessary, a small amount of chlorine bleach can be used. Non-chlorine bleach in accordance with product instructions is preferable.
Follow these instructions to safely clean your embroidered and screen printed clothing:

  • Machine wash in cold water on the ‘delicate’ wash cycle
  • If possible turn item inside out
  • If color residue appears in the water, rinse first in lukewarm water and then cold water several times until the rinse water becomes clear
  • Remove the garment promptly after the wash cycle is complete
  • Never leave any piece of embroidered clothing soaking in water or lying in a pile while wet
  • Do not wring out embroidered clothing; hang to let dry
  • Do not rub stained embroidery. Call us for additional care instructions.

CAN I DRY CLEAN MY EMBROIDERED OR SCREEN PRINTED APPAREL?

Embroidery may be dry-cleaned. However, extreme care should be exercised when dry cleaning. Special care must be taken when dark shades are dry-cleaned. Avoid using any pre-spotting agents.

WHICH EMBROIDERED CLOTHING ITEMS CAN BE INDUSTRIALLY LAUNDERED?

Garments that are embroidered with Madeira's 100% polyester vibrant color glossy embroidery thread are resistant to chlorine bleach.  Polyneon is the ideal thread for embroidering on uniforms, safety garments and commercial linens.  Items using Polyneon can be industrially laundered when proper procedures are followed, as outlined by the International Fabricare Institute. Please call or send a fax for additional details.

CAN MY EMBROIDERED CLOTHING BE IRONED?

Yes. However, there are a few things to keep in mind before ironing your embroidered apparel:

  • Embroidered fabrics should always be ironed on the reverse side
  • It is recommended to iron embroidery between two pieces of cloth
  • It is not recommended to wet embroidery prior to ironing or to use a steam iron

TURNAROUND TIME

HOW LONG WILL IT TAKE TO RECEIVE MY COMPLETED ORDER?

We take great pride in our quality of work and we take on projects that sometimes take a little bit longer than the norm.  We do our best to ensure that delivery is within our projected time frame.

With all monogramming orders we offer an emailed proof.  The object of the proof is for the customer to view what they ordered, and check for accuracy.  We will not put the order into production until the customer has replied with their approval. Customers can opt to not receive an approval.

With all new Corporate Embroidery designs, we provide a sew out sample for you to approve in person. If necessary we can send a photograph.  We cannot put the order through to production until the sew out is approved. 

  • Monogramming Retail Order---target is 7-10 working days, providing we get timely approval of order
  • Corporate Embroidery---if logo is on file, target is 7 working days;  with new designs, target is 7-10 working days
  • Screen Printing---two weeks from approval of artwork
  • Promotional Products---Next day (on some items) to two weeks, from approval of artwork

*Rush orders are available by request and subject to additional fees.

*Target due dates subject to change during high volume seasonal periods, i.e. graduation, back to school, Christmas.

Please contact us with your information and design requirements and we can provide a more accurate turnaround time for your order.

PRICING

HOW MUCH WILL MY ORDER COST?

Because each of our embroidery/monogramming, screen printing and promotional product orders is completely custom, we have no way to provide standardized pricing. Let us know the specifics for your order and we’ll be happy to provide a custom quote for you.

IS THERE A MINIMUM QUANTITY FOR MY ORDER?

Custom Embroidery:   the minimum is ONE

Promotional Product:  there are minimum orders and it depends on the particular item; we are happy to provide details by item

Screen Printing:  the minimum is 24 items,  which includes repeat orders

ARTWORK

WHAT TYPE OF ARTWORK FILES DO I NEED?

Our requirement for all embellishment processes is any 300 DPI (quality) file you have available, or any vector-based art file. We require .ai or .eps files that are not bitmap embedded images. If you are supplying a Raster image format, it should be saved as .tiff or .psd for one-color, or as a .psd file with layers for multi-color images, whenever possible.

Please remember to convert all text to outlines or curves as opposed to editable fonts, when submitting a file.

We also require PMS colors.

All art files submitted may require additional revisions, resulting in design charges, at a rate of $25/hr ($15 minimum), or via custom quote.

If you have a digitized embroidery file, we require either a .dst or .emb format.  We will also require artwork to verify colors.

WHAT IS CAMERA READY ARTWORK?

Professional black and white mechanicals and black mechanicals on high-gloss paper make good camera-ready art.

The following are not camera-ready:

  • Photocopies
  • Pen and/or pencil drawings
  • Newspaper or Yellow Pages ads
  • Business cards
  • Letterheads
  • Raised thermographic printing

Although we can digitize artwork in these formats, the quality will only be as good as the material you supply. Camera-ready layouts help us to deliver the highest quality in our embroidery, screen printing and promotional products.